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We Ship Worldwide

Free standard UK delivery for orders over £35


NOTICE TO ALL OUR CUSTOMERS

All Online Orders are currently being dealt with as normal, subject to Royal Mail service.
Royal Mail have advised that delays are to be expected.

For UK orders please refer to their website for the latest updates

For International orders, please refer to their bulletin for latest updates

 

UPDATE FROM THE ROYAL MAIL

In light of the changing coronavirus restrictions announced on Saturday 19th December 2020, we have made the difficult decision to make the following changes to our timed guarantees for our Special Delivery by 9am and 1pm services:

Special Delivery Guaranteed by 1pm

From Thursday 24 December we will reinstate our temporary timed guarantee for Special Delivery Guaranteed by 1pm as follows.

For items posted from Thursday 24 December 2020 onwards we will guarantee deliveries by 4.00pm* the next working day.  As a result, from that date we will not consider a claim for delay or consequential loss as a result of delay for items posted using the Special Delivery Guaranteed by 1.00pm service that are delivered between 1.00pm and 4.00pm the next working day. This includes items where a Saturday guarantee has been purchased.

*existing postcode exceptions apply

Find out more at www.royalmail.com/coronavirus

 

We wish all our customers well during this time of challenge and reaffirm our commitment to serving you with the highest possible standards.
From all the staff at The Tea House Ltd

 

Please Note:

We care about our environment. For this reason we only use biodegradable packaging protection.

Packing Peanuts - These are made from gm free starch and is 100% biodegradable and compostable (EN13432)

Air cushions - These will completely biodegrade in 12-24 months when in the presence of moisture, micro-organisms & oxygen leaving no toxic residues.

Standard Shipment:

We use Royal Mail to despatch our orders and we’ll aim to ship your order within 48 hours of it being received (excluding weekends & UK public holidays).

UK orders with STANDARD / FREE SHIPPING are sent with Royal Mail 48 Tracked Service.

With this service you receive full tracking information and email/text notifications related to your delivery so you can follow your tea every step of the way.

Please note that our STANDARD SHIPPING OVERSEAS is NOT TRACKED therefore we will not be able to provide you with any tracking data.

Shipments to Italy - We do experience more than average delays to orders sent to Italy. We strongly urge Italian customers to choose the International Tracked & Signed option to ensure quick & safe delivery of your order.

DELIVERY TIMING

Deliver will normally* take place as follows:

2 - 5 days in the UK
3 - 7 days in Europe
7 - 14 days in the Rest of World

*Please note, however, that delays do occur for reasons beyond our control and so delivery can take longer than the time quoted above. UK orders may can take up to 10 working days to be delivered from the expected delivery date whereas international orders can take up to 30 working days from the expected delivery date.


Delivery Charges:

Our delivery charges are calculated by weight and size of the full package being shipped to you and will show at check out before you pay. Please note that the weights listed on products are for the amount of tea and not including packaging/packing goods which is included to calculate the shipping price.

 

0 - 500g

501 - 1kg

1.01 - 1.5kg

1.51 - 2kg

2kg +

UK

£3.95 - £10.15

£3.95 - £11.45

£3.95 - £13.65 £15+

EUROPE

£5.95 - £12.10

£9.05 - £14.10

£11.05 - £15.05

£13.00 - £15.25

£20+

REST OF THE WORLD

£8.30 - £18.80 £14.85 - £24.75 £19.85 - £29.65 £23.30 - £30.70 P.O.A

USA

£10.95 - £20.85 £19.35 - £26.50 £23.00 - £29.95 £29.20 - £33.20 £50+

Additional UK Delivery Options:

Signed For: You can choose a “Signed For” service on any order at the check out.

Special Delivery Guaranteed*:  You can choose "Special Delivery Guaranteed by 1pm" service for mainland UK orders (this is excluding UK Bank Holidays). *Orders must be placed by 1pm to qualify for Special Delivery Guaranteed Next Day delivery. *Please note orders placed on a Friday will not be sent via the Saturday Guarantee Service, and therefore may not be delivered until Monday - please contact us if you require this service and we will do our best to accommodate your request. Special Delivery Guaranteed delivery orders placed after 1pm Friday or Saturday & Sunday will be despatched on Monday for a Tuesday delivery (excluding bank holidays). We reserve the right to temporarily suspend this service.

Please contact us on enquiries@theteahouseltd.com if you would like to discuss any alternative delivery options.


Additional International/non-UK Delivery Options

For shipments outside of the UK, we send orders via Royal Mail Standard Airmail ('Standard Delivery' option at check-out)

Customers can choose International Tracking and Signature services at the check out, dependent on delivery destination. Royal Mail Tracking and Signature services aim to deliver to Europe within 3-5 working days, and worldwide within 5-10 working days.

Shipments to Italy - We do experience more than average delays to orders sent to Italy. We strongly urge Italian customers to choose the International Tracked & Signed option to ensure quick & safe delivery of your order.


Customs and Duty Charges - International Shipments including EU

For all international orders customs charges may be applicable. Please check with your local customs department.   You will be responsible for paying any customs duties, taxes and import charges applicable to your delivery.


Delivery Terms

  • We will despatch your order to the address you provide us when placing your order.
  • You agree that we will not be responsible for failure to deliver if you have supplied us with an incorrect or incomplete address.
  • You agree that we will not be responsible for failure for you to receive your order if it is sent to a public destination e.g. workplace/college.
  • You will agree that we will not be responsible if delivery has been attempted and parcel not collected from sorting office and returned to us. In this instance you, the customer are responsible for the re-delivery costs that will be incurred.

Please Note: Services are subject to the Royal Mail's Service. You can get daily updates on their Service Status here. Delays may be experienced during busy periods and disruptive weather conditions.


Order Not Arrived?

UK orders may can take up to 10 working days to be delivered from the expected delivery date whereas international orders can take up to 25 working days from the expected delivery date.