NOTICE TO ALL OUR CUSTOMERS
Due to the safety concerns of our customers and our Team, it is with great regret that THE TEA HOUSE has decided to close our Covent Garden shop until further notice
We have not made this decision lightly and we were hoping to stay open, but due to the latest suggestion and guidance from the British Government on Corona Virus, we had to make the unfortunate decision to close the shop temporarily.
We are looking after the health and safety of our very dedicated staff during this difficult time, and we will let you know when we are ready to open our doors again. We will keep you updated via our website and all of our social media platforms (Facebook, Instagram, Twitter).
We apologise for any inconvenience caused and we really appreciate your patience and understanding.
All Online Orders are currently being dealt with as normal, subject to Royal Mail service.
Royal Mail have advised that delays are to be expected. Please refer to their website for the latest updates
We wish all our customers well during this time of challenge and reaffirm our commitment to serving you with the highest possible standards.
From all the staff at The Tea House Ltd
We care about our environment. For this reason we only use biodegradable packaging protection.
Packing Peanuts - These are made from gm free strach and is 100% biodegradable and compostable (EN13432)
Air cushions - These will completely biodegrade in 12-24 months when in the presence of moisture, micro-organisms & oxygen leaving no toxic residues.
We use Royal Mail to despatch our orders and we’ll aim to ship your order within 48 hours of it being received (excluding weekends & UK public holidays).
UK orders with STANDARD / FREE SHIPPING are sent with Royal Mail 48 Tracked Service.
With this service you receive full tracking information and email/text notifications related to your delivery so you can follow your tea every step of the way.
Please note that our STANDARD SHIPPING OVERSEAS is NOT TRACKED therefore we will not be able to provide you with any tracking data.
Shipments to Italy - We are currently experiencing delays to orders sent to Italy. We strongly urge Italian customers to choose the International Tracked & Signed option to ensure quick & safe delivery of your order.
Deliver will normally* take place as follows:
2 - 5 days in the UK
3 - 7 days in Europe
5 - 14 days in the Rest of World
*Please note, however, that delays do occur for reasons beyond our control and so delivery can take longer than the time quoted above. UK orders may can take up to 10 working days to be delivered from the expected delivery date whereas international orders can take up to 25 working days from the expected delivery date.
Our delivery charges are calculated by weight and size of the full package being shipped to you and will show at check out before you pay. Please note that the weights listed on products are for the amount of tea and not including packaging/packing goods which is included to calculate the shipping price.
0 - 500g
501 - 1kg
1.01 - 1.5kg
1.51 - 2kg
£8.61 - £20
£3.80 - £5.80
£7.20 - £8.60
£9.85 - £11.10
£12.30 - £13.45
£50 - £80
REST OF THE WORLD
£5.15 - £8.70
£10.70 - £14.05
£14.90 - £17.75
£18.10 - £21.40
£50 - £85
Signed For: You can choose a “Signed For” service on any order at the check out. This is a tracked service.
Special Delivery Guaranteed*: You can choose "Special Delivery Guaranteed by 1pm" service for mainland UK orders (this is excluding the Saturday guaranteed service and UK Bank Holidays). *Orders must be placed by 1pm to qualify for Special Delivery Guaranteed Next Day delivery. *Please note orders placed on a Friday will not be sent via the Saturday Guarantee Service, and therefore may not be delivered on Monday - please contact us if you require this service and we will do our best to accommodate your request. Special Delivery Guaranteed delivery orders placed on Saturday & Sunday will be despatched on Monday for a Tuesday delivery (excluding bank holidays). We reserve the right to temporarily suspend this service.
Please contact us on firstname.lastname@example.org if you would like to discuss any alternative delivery options.
For shipments outside of the UK, we send orders via Royal Mail Standard Airmail ('Standard Delivery' option at check-out)
Customers can choose International Tracking and Signature services at the check out, dependent on delivery destination. Royal Mail Tracking and Signature services aim to deliver to Europe within 3-5 working days, and worldwide within 5-10 working days.
There are no customs or duty charges applied to deliveries in the EU (European Union).
Outside the EU such charges may apply. Please check with your local customs department. You will be responsible for paying any customs duties, taxes and import charges applicable to your delivery.
We will despatch your order to the address you provide us when placing your order.
You agree that we will not be responsible for failure to deliver if you have supplied us with an incorrect or incomplete address.
You agree that we will not be responsible for failure for you to receive your order if it is sent to a public destination e.g. workplace/college.
Please Note: Services are subject to the Royal Mail's Service. You can get daily updates on their Service Status here. Delays may be experienced during busy periods and disruptive weather conditions.
UK orders may can take up to 10 working days to be delivered from the expected delivery date whereas international orders can take up to 25 working days from the expected delivery date.
The Tea House has been shining the light on the amazing diversity of loose leaf tea since 1982 when we opened our iconic flagship store in Covent Garden.
Started by Covent Garden pioneer Christina Smith, the business is now run by her niece and nephew and remains an independent family business to this day.
Copyright © 2020 The Tea House. All Rights Reserved.
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