When you visit the Site, certain information is automatically collected about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, information is collected about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit, debit card numbers), email address, and phone number in order to process the transaction. We refer to this information as “Order Information.”
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing payment, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you about your order and to monitor the orders we receive.
We may also share your Information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform the services on our behalf but are not authorised to use such information for any other purposes and are required to be GDPR compliant.
We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may disclose your Information if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials.
If you are an EU resident or resident of a country to which the GDPR applies, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are an EU resident or resident of a country to which the GDPR applies we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Order Information is stored on our Secure Server (SSL) and is used to process your orders, and to help protect you against fraud. The Secure Server (SSL) encrypts all of your personal information, to ensure that the information you give us is protected against unauthorised access. When you place an order through the Site, your Order Information will be retained for our records and for facilitating further purchases unless and until you ask us to delete this it.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Privacy Compliance Officer, The Tea House Ltd, Unit 4, Winford Rural Workshops, Higher Halstock Leigh, West Dorset, BA22 9QX, United Kingdom
The Tea House has been shining the light on the amazing diversity of loose leaf tea since 1982 when we opened our iconic flagship store in Covent Garden.
Started by Covent Garden pioneer Christina Smith, the business is now run by her niece and nephew and remains an independent family business to this day.
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